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| About Us Winwood Bags are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Winwood Bags 7 Museum Square Keswick Cumbria CA12 5DZ 017687 80446 email: diane@winwood-outdoor.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept most major credit cards including: Mastercard Visa Visa Debit Maestro Switch You may send your credit card information via phone (017687 80446) When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All larger items will be sent by our courier City Link.This is a next day delivery service which requires a signiture. If there is no one availbale to sign for the goods, you will be left a card. Please call you local City Link branch to obtain your goods. Smaller items will be sent using Royal Mail. They usually take 1 - 3 days. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you next day delivery subject to stock availability. At present we are not sending deliveries internationally. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using PROTX. PROTX is a Secure Online Payments system which allows us to take payment securely without ever seeing your credit card details. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 017687 80446 (International +44 017687 80446) or fax us on or write to us at 7 Museum Square Keswick CA12 5DZ United Kingdom |
| Privacy Policy Winwood Bags do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
